TAYLOR SWIFT ERAS TOUR tickets are non-refundable, per the film studio.
Once you have purchased your tickets online, you must present your receipt either printed out or on a digital device at the Box Office (Will Call). Purchasing tickets online guarantees you a seat, however, it does not guarantee that all seats will be together. Seating is on a first-come first-serve basis. We suggest showing up 30 minutes or more in advance for popular movies.
Exchange Policy: Exchanges may be requested up to one hour prior to showtime.